I had an excellent experience with Bill & Framerite crew as a first time customer! Bill was informative, personable, and thorough with us, and that was especially reassuring and honestly comforting! I appreciate that something as stressful as needing work done on my car during a time of global panic felt easy and super safe! This was entirely because of Bill's reassurance, positive demeanor and attitude, and genuine explanation of the process before any work was actually done. I made my appointment easily, once I got there I was given a loaner car to use while waiting for my car to be worked on, and I didn't end up paying an arm and a leg once the work was done! Excellent experience, I highly recommend! Without a doubt, I will be a returning customer.